Satisfaction is something of a buzzword at Webb & Sons, and we are always looking at different ways to help a wider range of prospective customers and clients. This blog post focuses on Crawley, and the growing number of storage companies in the area which benefit from its close proximity to Gatwick Airport. When people need storage, there is often a further need for van hire and truck rental services – services much like our own.
Webb & Sons covers South East London, Surrey, Sussex and Kent as leading independent truck hire and van rental specialists with excellent B2B relationships with its clients.
While some storage companies in Crawley have small fleets to help their customers and clients, very few have enough vehicles to cope with their busiest periods. Working in partnership with a van hire and truck rental company is the perfect way to deal with logistical and transportation issues, and to always fulfil client needs and expectations.
The better a storage company responds to customer requirements, the more their business reputation grows. We’re already helping a sizeable number of companies and organisations in Crawley to expand their scope, and assisting them in growing their businesses with our truck hire and van rental services. Storage companies that rely on their customers to arrange transport to their premises could be missing out on increased sales and revenue.
If you own a storage company in Crawley and arrange van hire or truck rental on the customer’s behalf, it stands to reason that you’ll secure more business. People who need to store their personal or business belongings are often facing a series of different pressures and if you can alleviate these, you stand a much better chance of securing their custom.
Any storage company that uses a supporting truck hire or van rental service generates more leads because it attracts more phone calls and walk-in customers who would have otherwise chosen a competing business in the Crawley area. Because Webb & Sons can supply anything from a Transit or box van to a 7.5 tonne truck or an 18 tonne lorry, storage companies have immediate access to a flexible fleet that secures them more business.
In fact, van hire and truck rental could be the added benefit that helps you to ‘close’ more customers and clients. We know from experience that some people in Crawley expect to experience a few hassles when hiring a vehicle and, while this is never the case with Webb & Sons, it isn’t always easy to change perceptions. Removing the prospect of inconvenience completely gives forward-thinking storage companies a definite competitive edge.
We’ve already dealt with plenty of storage companies in the past, and some of them tell us from the start that they are only in the storage rental sector, not the van rental and truck hire business. While this may be true, having rental services available as a business perk, and making life easier for your own customers, nearly always guarantees the movement of more storage units – and the more units you rent out, the more profit your business makes.
Storage companies in Crawley and the surrounding areas should consider truck rental and van hire as an essential marketing expense, and not as something that reduces tangible income and profitability. Best of all, covering rental costs doesn’t need to result in a sizeable increase across your own payment fees, and helps to maintain the customer satisfaction rates that ultimately secure repeat business, new referrals and glowing testimonials.
Call us today for a prompt, competitively-priced quotation.